Shipping Policy

Thank you for shopping with Lumelo! We’re dedicated to delivering your orders quickly and safely. Please review our shipping policy below for details on how we process and deliver your items.

Order Cut-Off Time: Orders placed after 2:00 PM (local time) will be processed on the next business day.

1. We can ship to United States(excluding overseas territories and islands), Canada, United Kingdom, Germany, France, Australia, Japan, Singapore, Hong Kong,etc.But if some countries are due to wars, natural disasters or force majeure, we can not ship to these countries.

2. Shipping Cost

Free for all orders

Shipping Fee: Free for all orders to United States, Canada, United Kingdom, Germany, France, Australia, Japan, Singapore, Hong Kong, etc.

3. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Estimated Delivery Time

After processing, delivery typically takes 5–8 business days, depending on your location.

5. Order Tracking

A tracking number will be sent to your email once your order has shipped. You can use this tracking number to monitor your shipment’s progress.

6. Address Changes or Cancellations

If you need to change your shipping address or cancel your order, please contact us at happy@lumelo.us within 24 hours of placing your order.

7. Delays & Exceptions

While we do our best to deliver orders on time, delays may occur due to weather conditions, postal service issues, or high order volumes. We appreciate your patience and understanding.

8. Contact Us

If you have any questions about your shipment, please reach out to us:
📧 happy@lumelo.us

Tax Rates and Charges
Sales Tax: Sales tax is applied to your order in accordance with the tax laws of the state or country to which the order is shipped. The applicable tax rate is determined by the shipping address and current tax laws.

VAT/GST: For customers in regions where Value Added Tax (VAT) or Goods and Services Tax (GST) is applicable, the tax will be calculated and applied to your order total. The rate and applicability vary by country and are based on the order's destination.

Customs and Import Duties: International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the customer's responsibility and are determined by the destination country's customs agency.